Hasil Survei Kepuasan Masyarakat (SKM) & E-Services BDK Manado Triwulan II Tahun 2026

Balai Diklat Keuangan Manado

Kamis, 23 Juli 2026 10:00 WIB

<p data-path-to-node="8"><b data-index-in-node="0" data-path-to-node="8">MANADO</b> — Balai Diklat Keuangan (BDK) Manado merilis hasil <b data-index-in-node="58" data-path-to-node="8">Survei Kepuasan Masyarakat (SKM)</b> dan <b data-index-in-node="95" data-path-to-node="8">Nilai E-Services</b> untuk Triwulan II Tahun 2026 dengan raihan predikat <b data-index-in-node="164" data-path-to-node="8">"Sangat Baik"</b>.</p> <p data-path-to-node="9">Berikut rincian capaian nilai (skala 5,00):</p> <ul data-path-to-node="10"> <li> <p data-path-to-node="10,0,0"><b data-index-in-node="0" data-path-to-node="10,0,0">Nilai Indeks Kepuasan Masyarakat (IKM):</b> <b data-index-in-node="40" data-path-to-node="10,0,0">4,64</b> (<i data-index-in-node="46" data-path-to-node="10,0,0">Sangat Baik</i>)</p> </li> <li> <p data-path-to-node="10,1,0"><b data-index-in-node="0" data-path-to-node="10,1,0">Nilai E-Services:</b> <b data-index-in-node="18" data-path-to-node="10,1,0">4,64</b> (<i data-index-in-node="24" data-path-to-node="10,1,0">Sangat Baik</i>)</p> </li> </ul> <h3 data-path-to-node="11"><b data-index-in-node="0" data-path-to-node="11">Rincian Indikator Utama Layanan:</b></h3> <ul data-path-to-node="12"> <li> <p data-path-to-node="12,0,0"><b data-index-in-node="0" data-path-to-node="12,0,0">Waktu Penyelesaian:</b> 4,73</p> </li> <li> <p data-path-to-node="12,1,0"><b data-index-in-node="0" data-path-to-node="12,1,0">Biaya / Tarif:</b> 4,68</p> </li> <li> <p data-path-to-node="12,2,0"><b data-index-in-node="0" data-path-to-node="12,2,0">Persyaratan:</b> 4,67</p> </li> <li> <p data-path-to-node="12,3,0"><b data-index-in-node="0" data-path-to-node="12,3,0">Sistem, Mekanisme, dan Prosedur:</b> 4,66</p> </li> <li> <p data-path-to-node="12,4,0"><b data-index-in-node="0" data-path-to-node="12,4,0">Kualitas Informasi (E-Services):</b> 4,66</p> </li> <li> <p data-path-to-node="12,5,0"><b data-index-in-node="0" data-path-to-node="12,5,0">Kemudahan Penggunaan & Keamanan Data (E-Services):</b> 4,65</p> </li> <li> <p data-path-to-node="12,6,0"><b data-index-in-node="0" data-path-to-node="12,6,0">Kualitas Bantuan E-Services:</b> 4,63</p> </li> <li> <p data-path-to-node="12,7,0"><b data-index-in-node="0" data-path-to-node="12,7,0">Kecepatan Akses E-Services:</b> 4,62</p> </li> <li> <p data-path-to-node="12,8,0"><b data-index-in-node="0" data-path-to-node="12,8,0">Produk Spesifikasi Jenis Pelayanan:</b> 4,59</p> </li> <li> <p data-path-to-node="12,9,0"><b data-index-in-node="0" data-path-to-node="12,9,0">Kompetensi Pelaksana:</b> 4,57</p> </li> <li> <p data-path-to-node="12,10,0"><b data-index-in-node="0" data-path-to-node="12,10,0">Perilaku Pelaksana:</b> 4,56</p> </li> <li> <p data-path-to-node="12,11,0"><b data-index-in-node="0" data-path-to-node="12,11,0">Sarana dan Prasarana:</b> 4,55</p> </li> <li> <p data-path-to-node="12,12,0"><b data-index-in-node="0" data-path-to-node="12,12,0">Penanganan Pengaduan, Saran, dan Masukan:</b> 4,52</p> </li> </ul> <p data-path-to-node="13">Terima kasih atas partisipasi seluruh pengguna layanan dan <i data-index-in-node="59" data-path-to-node="13">stakeholder</i> yang telah memberikan penilaian serta masukan. BDK Manado berkomitmen untuk terus meningkatkan mutu dan kualitas pelayanan publik demi kenyamanan bersama.</p>